For business
AI-powered IT support for small businesses.
Employees can describe their technical problems to AI before escalating issues to human IT support. The routine cases resolve themselves; the rest reach a person with the groundwork already done.
Capabilities
What a business account adds.
Everything on the consumer platform, plus the coordination layer a team needs.
AI first-line support
Employees describe the issue to AI before a ticket exists. Password resets, printer queues and sync errors are handled in minutes.
Employee troubleshooting
Guided, plain-language steps that non-technical staff can actually follow, with a clean escalation path if they get stuck.
Remote support
Scheduled or on-demand remote sessions for anything the AI cannot finish, usually the same working day.
Device setup
New laptops configured, accounts provisioned, software installed and data migrated for joiners and replacements.
Network assistance
Office Wi-Fi coverage, switch and router configuration, VPN access and connectivity troubleshooting.
Human escalation
Routing rules decide what goes to your internal IT person and what goes to a Fason technician.
Support analytics
Which issues recur, which devices generate the most tickets, and where AI is resolving cases without human time.
What changes in the first month
- Fewer interruptions for whoever is currently “the IT person”
- Tickets that arrive with symptoms, timeline and device already attached
- One shared credit pool instead of per-incident invoices
- A record of every diagnosis, session and change
Teams typically start with a shared pool of 100–300 credits per month. Usage is itemised by employee and issue type, so you can see exactly where support time goes.
Credits
Pay with Fason Credits
One balance for everything: AI diagnostics, remote support and professional IT services. No subscriptions, no call-out surprises — you always see the estimated cost before you commit.
Your balance
30Credits
$30
1 Credit = $1. Credits are deducted only when work is carried out.
What Credits are used for
- AI-assisted diagnostics and follow-up questions
- Guided fixes you can carry out yourself
- Remote sessions with a technician
- Hands-on repair, recovery and setup work
Final credit usage depends on the complexity of the issue. AI will provide an estimate before you commit, and unused credits stay in your balance for 12 months.
Start here
Don't know what's wrong?
Ask AI.
Describe the problem. Get a clear next step. Connect with an expert when you need one.