AI Assistant
Describe the problem.
AI takes it from there.
You do not need the right words. Write it the way you would explain it to a friend — what it does, when it started, what you were doing at the time. The AI will ask for anything else it needs.
Starting a diagnosis is free. Credits are used only when work begins.
Fason AI Diagnosis
Possible issue
PC Performance
AI confidence
0%
Recommended
Performance Diagnostic
Where AI can route you
Every service starts with the same conversation.
The AI does not require you to pick a category. It listens to the symptom and then suggests the service family that fits.
FAQ
Questions people ask before their first diagnosis.
If something is not covered here, ask the AI directly — it can answer questions about the platform as well as about your device.
Start here
Don't know what's wrong?
Ask AI.
Describe the problem. Get a clear next step. Connect with an expert when you need one.