How Fason AI works
From a vague problem to a clear solution.
Most support platforms ask you to categorise your own problem before you get help. That only works if you already know what is wrong. Fason inverts the order: describe the symptom, and the platform does the classification.
How Fason AI works
From a vague problem to a clear solution.
Four steps between “something is wrong” and “it is handled”. You are never asked to guess which service you need.
- 01
Describe
Tell AI what happened using your own words. No technical vocabulary required — "it makes a clicking noise and then freezes" is a perfectly good start.
- 02
Diagnose
AI asks questions and analyzes the symptoms, ruling out the easy explanations before pointing at the likely cause.
- 03
Recommend
AI recommends the most appropriate solution or service, with an estimated credit range and an honest confidence level.
- 04
Resolve
Fix it with AI guidance or connect with a professional technician who already has the full diagnosis in hand.
Principles
How we decide what to recommend.
The rules the AI follows when it has more than one plausible answer.
Symptoms first, categories later
You are never asked to choose a service before anyone knows what is wrong. The AI works from what the device is doing and maps that onto a service afterwards.
Confidence is shown, not hidden
Every diagnosis carries a confidence level. When the AI is 60% sure rather than 90%, you see that number and the recommendation reflects it.
Cheapest reasonable route first
If a setting change solves it, that is the recommendation — even though it earns fewer credits than a repair. Trust is worth more than a single job.
Nothing is repeated to a human
When a technician takes over, they receive the full conversation, the ruled-out causes and the device context. You explain the problem once.
AI Diagnosis
Start with AI.
Know what you're dealing with.
Before booking a technician, let Fason AI ask a few questions and help identify the likely cause. It takes about a minute and costs nothing to start.
What would you like to start with?
Choose the option that sounds closest — you can correct AI at any point.
AI + Experts
AI when you need answers. Humans when you need hands-on help.
The handover is the point of the product. AI removes the guesswork and the waiting; a technician takes over the moment the job needs tools, parts or judgement in the room.
AIAnswers in seconds, at any hour
- Instant troubleshooting
- Guided diagnostics
- Software assistance
- Service recommendations
- Step-by-step help
Roughly four in ten issues never need a technician at all.
ExpertA specialist with the diagnosis already written
- Hardware repair
- Physical inspection
- Complex, multi-cause issues
- On-site support
- Advanced troubleshooting
Your technician starts from the AI summary, not from scratch.
Credits
Pay with Fason Credits
One balance for everything: AI diagnostics, remote support and professional IT services. No subscriptions, no call-out surprises — you always see the estimated cost before you commit.
Your balance
30Credits
$30
1 Credit = $1. Credits are deducted only when work is carried out.
What Credits are used for
- AI-assisted diagnostics and follow-up questions
- Guided fixes you can carry out yourself
- Remote sessions with a technician
- Hands-on repair, recovery and setup work
Final credit usage depends on the complexity of the issue. AI will provide an estimate before you commit, and unused credits stay in your balance for 12 months.
FAQ
Questions people ask before their first diagnosis.
If something is not covered here, ask the AI directly — it can answer questions about the platform as well as about your device.
Start here
Don't know what's wrong?
Ask AI.
Describe the problem. Get a clear next step. Connect with an expert when you need one.